
Memberships to our sites are billed through multiple online processors. If you would like to cancel your account, please select the processor below. You can find this information in your original welcome email or approval page.
Terms Of Service and Privacy Policy
To complete your purchase, you will be transferred to the secured server of NetBilling, DHD Media or Local Billing a California limited liability company, (Processor). Processor is an independent company providing credit card and check processing services, and other merchant banking services, to website operators, such as the owner and operator of this Web Site. Processor offers complete SSL encryption technology, which provides greater security for your transaction. Processor provides such credit card and check processing services for many web sites.
Neither Processor, nor any person or company related to Processor, holds any ownership interest in this Web Site, nor receives any financial benefit from this Web Site, other than a fee paid by the owner of this Web Site to Processor for each transaction Processor processes for the Web Site. Processor is neither a co-owner or, nor a partner, nor joint venturer with the owner of this Web Site; instead, Processor is merely an independent contractor providing services to the owner of this Web Site on an arms length, contractual basis under specific, limited terms and conditions.
Processor HAS NO CONTROL OVER THE WEB SITE, or any of the design, layout, content, subject matter, products, services or persons that appear in or on or that are linked to the Web Site, or the geographical areas into which the Client disseminates, broadcasts or otherwise distributes or permits the downloading or access of the content or services offered by the Web Site. Processor has not reviewed the content of this Web Site or the products and/or services offered hereon, has not approved or disapproved same, and has not and will not monitor the Web Site or its content and/or products on an ongoing basis. Given the large number of sites for which Processor provides such independent credit card and check processing services, and the ease and frequency with which a web site operator can and does change his, her, or its site, content and/or products and services, such monitoring would be impossible. Accordingly, Processor makes absolutely no representations and/or warranties, and provides no assurances, regarding the Web Site, the Web Site owner, or the quality, availability, legality or description of the products and/or services offered thereon. Processor expressly disclaims any warranties of merchantability or fitness for a particular purpose with respect to this Web Site and/or the products and services offered hereon. Any disputes arising in connection with this Web Site, or the products and/or services being offered/purchased, are ultimately matters between you, the customer, and the owner of this Web Site. In certain circumstances, Processor may be handling customer service for the Web Site, in which case Processor may be handling such disputes for the owner on a contract basis as part of the credit card and check processing services performed for the Web Site Owner, but without any liability therefore. In all other cases, disputes should be directed to the contact information contained on the Web Site; however, you should feel free to contact Processor in the event that you feel that the Web Site operator acted fraudulently, or you were misled in any way. Processor urges you to carefully read the Terms and Conditions on the Web Site, and to ask the Web Site operator any questions you may have regarding the service/product before completing the subscription or other transaction, by using the contact information on this Web Site.
By submitting your request for authorization of your transaction, you hereby acknowledge having read, understood and agreed to the terms and conditions herein stated, and agree to indemnify, defend, and hold Processor harmless from any and all claims, liabilities, damages (including attorneys fees and associated costs) and other costs and expenses arising in connection with your visit to or use of this Web Site, and/or your purchase or offer to purchase any of the products and services offered hereon.
Privacy Policy Statement
Contact Information (Data Controller)
All visitors having any questions about this site, the manner in which this site interacts with its visitors, or who have any other questions pertaining to this Privacy Policy are invited to contact the Data Controller by e-mail at: support@chcbill.com, or by sending a letter via mail to:
Scope of Privacy Policy
The contents of this Privacy Policy cover the information practices used on our Web site(s) including, but not limited to, the type of information gathered, the manner in which it is tracked, as well as how the information collected is used, and with whom that information is shared.
Non-Personal Information Collected
When visitors access our Web site(s), certain non-personal information may be collected from them including, but not limited to, their browser type (e.g., Netscape or Internet Explorer), the operating system being used (e.g., Windows or Macintosh), the IP address, and the domain name from which they have accessed the site (e.g., www.lycos.com). In addition, we may collect information about visitors' browsing behaviours, such as the date and time of their visit to the Web site(s), the areas or pages of our Web site(s) that they visit, the amount of time spent viewing the site(s), and the number of times the visitor returns to the site(s). We use transparent tracking pixels and other scripts which are located on our servers to determine the number of Web site visitors that have been sent to us through our affiliate network. We do not track any information about visitors once they have left our site(s).
Return Policy Statement
TRIAL AND MONTHLY MEMBERSHIPS; FEES; CANCELLATION. By accepting the trial membership to Website and by accessing the content of Website You authorize the charges set forth below and agree to the following terms and conditions:
Your trial membership will entitle You full access of Website for 3 DAYS (depending on which payment method You are using) starting on the day You submit Your trial membership application to Website.
You agree that if You do not send the Company notice of cancellation of Your trial membership at least 1 DAY from the expiration of Your trial membership term, the Company shall automatically and without further notice: convert Your trial membership to a standard RECURRING MONTHLY SUBSCRIPTION to Website at the standard one month membership rate; renew Your monthly membership to Website for successive periods of one month each at the then current standard one month membership rate.
TO CANCEL AUTOMATIC RENEWAL AT THE END OF THE PAID TRIAL MEMBERSHIP PERIOD, YOU MUST NOTIFY THE COMPANY AT LEAST ONE DAY PRIOR TO THE END OF THE PAID TRIAL PERIOD, BY CONTACTING THE COMPANY BY E-MAIL, TELEPHONE OR U.S. MAIL (AT THE THEN CURRENT E-MAIL ADDRESS, TELEPHONE NUMBER OR MAILING ADDRESS AS PROVIDED
TO CANCEL YOUR MONTHLY MEMBERSHIP YOU MUST NOTIFY THE COMPANY THAT BILLED YOU OF YOUR CANCELLATION BY E-MAIL, TELEPHONE, OR U.S. MAIL (AT THE THEN CURRENT E-MAIL ADDRESS, TELEPHONE NUMBER OR MAILING ADDRESS AS PROVIDED AT 1 DAY from the expiration of Your trial membership term, the Company shall automatically and without further notice: convert Your trial membership to a standard RECURRING MONTHLY SUBSCRIPTION to Website at the standard one month membership rate; renew Your monthly membership to Website for successive periods of one month each at the then current standard one month membership rate.
All cancellations received by the Companies will be effective upon receipt.
You hereby acknowledge and agree that if You cancel Your monthly membership, or if Your membership is cancelled by the Company, Your username and password will be removed from the system at the end of the then current monthly membership period and that You will be entitled to receive the full benefits of Your monthly membership until the end of such period. Your monthly membership before the end of the then current monthly membership period. You agree that if You cancel at any time after purchasing a monthly membership to Website (e.g., 20 minutes after You sign up), You will still be charged the full month's membership fee.
The Company may, at any time and at its sole discretion, cancel any paid trial membership or monthly membership; provided, however, that if the Company cancels any paid membership prior to its expiration, the Company shall provide a pro-rata refund for the unexpired period of the cancelled month's membership by automatic credit.
You hereby authorize the Company, its successors, assigns and their credit card and other payment method processing agents to charge Your credit card (which You hereby acknowledge was entered by You into the sign-up page) to pay for Your trial membership fee and all monthly membership fees to Website at the then current standard membership rate. You further authorize the Company to charge Your credit card for any and all purchases of products, services and entertainment available through, at, in or on, or provided by, Website You agree to be personally liable for all charges incurred by You during or through the use of Website. Your liability for such charges shall continue after termination of Your membership.
» LOST ACCESS / FORGOTTEN PASSWORD
If you have an account with us, and you need to retrieve your password.
If your billing statement refers to chcbill.com and has this number 8009355771 your subscription was billing though: DHD Media: Look up your account online For DHD Media
By telephone: 800.935.5771
If your billing statement refers to chcbill.com and has this number 08666384304 your subscription was billing though: Net Billing: Look up your account online For Net Billing
By telephone: 866.638.4304
If your billing statement refers to Local Billing your subscription was billing though:Local Billing: Look up your account online For Local BIlling
By telephone: 877.777.3758
Or you can always email us for help
Forgotten Password: Are you sure that's your password?
Wrong Case: You must enter your username and password the exact same way each time. If you capitalized some letters when you signed-up, you must always capitalize them.
Fraud: We employ a program which watches out for multiple users on the same username and password. If you've found a way to trip our security program, then we've turned off your codes until you contact us.
Declined Card: If your credit card was declined upon renewal, we closed your account. Contact us with updated card information and we'll be happy to try your card again.
» SENDING / RECEIVING E-MAIL
To get a cancellation confirmation: Include a specific request for confirmation when you e-mail to support@chcbill.com Who to contact for other questions/problems: Need more help? Want to check if your account has been cancelled? Find out support@chcbill.com for more information!
For questions of comments Email Support
For technical issues Email Support
» TECHNICAL QUESTIONS
Live Video Feeds *AOL USERS*:You may not be able to view the live videos through AOL. Unfortunately, that is a feature of AOL's world wide web browser that we cannot do anything about. Never fear, there is a solution! In just a few easy steps you can learn how to download FireFox (another web browser) and use it to view our videos! It's free!
Broken Links
If you encounter any broken links or "File Not Found" messages, e-mail our webmaster! What to include in your email:
The full path name (http:// etc...) of the page you're linking from
A description of the link (the text or image of the link)
We appreciate your help in making our site run smoothly!